EXCHANGE POLICY
Last updated: October 2026
We kindly request all customers to inspect the item and order accuracy thoroughly before removing tags, washing, or wearing.
Exchange Conditions:
- Requests for exchange must be submitted within 7 days from the date the shipping tracking status confirms successful delivery.
- Please attach clear photos of the shipping label on the parcel, along with photos/videos showing the defect or issue as evidence.
- Exchanges are strictly reserved for the same design and colorway.
- Once your request is approved by our team, please ship the item back and provide the return tracking number within 3 business days.
- The replacement piece will be dispatched after our atelier receives and inspects the condition of the returned item.
- Kamon operates under a strict non-refundable policy (Non-refundable).
Non-Exchangeable Items:
- Items that have been washed, ironed, or show signs of wear or handling (makeup marks, stains, perfume scent, body odor, or tears).
- Items where the brand's paper hang tag or fabric label has been cut, detached, damaged, or lost.
- Items purchased under Clearance Sale / Final Sale promotions.
Shipping Fees:
- If the exchange is due to an error by the brand (manufacturing defect or incorrect model/color/size shipped), Kamon will cover all round-trip shipping costs.
- For all other cases not resulting from brand error, the customer is responsible for the shipping fees associated with the exchange.